Delivery Information
At Arrive on Earth, we strive to ensure that your order reaches you as quickly and safely as possible. Delivery costs and times vary depending on the product purchased and the delivery location. Please check the specific product page for detailed shipping information.
- Processing Time: Orders are typically processed within 1-5 business days.
- Delivery Time: Delivery times vary depending on the destination and shipping method selected at checkout.
- Shipping Costs: Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
- International Shipping: We currently do not offer international shipping.
- Delays: While we aim to meet delivery estimates, unforeseen circumstances (e.g., postal delays, customs processing) may affect the expected delivery time.
If you have any questions regarding your delivery, please contact our support team at support@arriveonearth.com
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt, provided that:
- The item is unused, in its original packaging, and in resalable condition.
- You contact us via email at support@arriveonearth.com before returning the item to receive return instructions.
- Return shipping costs are covered by the customer unless the item is faulty or incorrect.
Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 5-14 business days.
- Refunds will be issued to the original payment method used during the purchase.
Damaged or Incorrect Items:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or refund as appropriate.
For any questions or further assistance, please reach out to our customer service team at support@arriveonearth.com.